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Geplaatst op 07-06-2023 door Marc Hut
It is important to know whether a webshop is reliable before you make purchases from it. Fortunately, there are several factors you can look out for to assess a webshop's reliability. Here are some important points to keep in mind:
Contact options: A reliable webshop should always provide contact details, including a phone number. This allows you to contact the shop directly if you have questions or need help. Be wary of webshops that only communicate via a contact form or email, as this limits your ability to communicate with them quickly and directly.
Hallmark and address: Check whether the webshop has a hallmark. Hallmarks such as Thuiswinkel Waarborg in the Netherlands or Trusted Shops in other countries, show that the webshop meets certain quality standards and reliability requirements. In addition, the webshop must also state a physical address on the website. This is important because it indicates that the webshop has a real existence and that you have a physical point to contact if necessary.
Lack of hallmark, address and limited contact options: Be wary of webshops that lack a seal of approval, do not provide an address and only communicate via a contact form. These are potential red flags for reliability. The lack of a seal of approval may indicate that the webshop does not meet certain standards and may not be trustworthy. Not providing a physical address and only communicating via a contact form may indicate a lack of transparency and may make it more difficult to contact the webshop if problems arise.
Active on social media: Check whether the webshop also has a presence on social media platforms such as Facebook or Instagram. Reliable webshops usually have an active presence on these platforms and regularly share updates, offers and respond to customer queries. This gives you an additional way to assess the reliability of the webshop and can also be an indicator of their reputation.
Check reviews: Before making a purchase from a webshop, it is always wise to check reviews and feedback from other customers. This can be done through platforms such as Google, Trustpilot or other review websites. Reading other customers' experiences will give you an idea of the reliability and quality of the webshop.
By following these guidelines, you can make a better assessment of a webshop's reliability before making purchases from it. Remember, it is important to stay vigilant and trust your intuition when shopping online.
